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Glean AI (62 Lessons)

Glean AI is an enterprise search platform for workplace knowledge, assistance, and intelligent agents. Learn practical skills with AI Academy and discover useful workflows in our AI Library.

Lessons (62)

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Module I. Glean Fundamentals (5 Lessons)

What Is Glean? ▶ 1. What Is Glean? ❌ AI Academy 1U introduces Glean as an enterprise Work AI platform designed for search, assistance, agents, and secure access to organizational knowledge across connected business systems. Duration: 00:00 / 00:00 Popular: 0.0000 Hours Watched Language: English Free Understand the Glean Platform ▶ 2. Understand the Glean Platform ❌ AI Academy 1U explains the main components of the Glean platform, including Search, Assistant, Agents, Connectors, Apps, and governance capabilities that work together across enterprise environments. Duration: 00:00 / 00:00 Popular: 0.0000 Hours Watched Language: English Free Understand Enterprise Search vs General Web Search ▶ 3. Understand Enterprise Search vs General Web Search ❌ AI Academy 1U explains the difference between enterprise search and general web search, helping learners understand how internal documents, messages, tickets, people, and organizational knowledge are discovered securely. Duration: 00:00 / 00:00 Popular: 0.0000 Hours Watched Language: English Free Understand Permissions-Aware AI ▶ 4. Understand Permissions-Aware AI ❌ AI Academy 1U explains how Glean respects existing access controls so users receive results based on the information they are authorized to view across connected enterprise systems. Duration: 00:00 / 00:00 Popular: 0.0000 Hours Watched Language: English Free Understand Glean’s Enterprise Graph ▶ 5. Understand Glean’s Enterprise Graph ❌ AI Academy 1U introduces the Glean Enterprise Graph and explains how relationships among people, content, projects, workflows, and applications improve relevance, personalization, and organizational context. Duration: 00:00 / 00:00 Popular: 0.0000 Hours Watched Language: English Free

Module II. Enterprise Search (7 Lessons)

Understand Glean Search ▶ 6. Understand Glean Search ❌ AI Academy 1U explains how Glean Search brings information from multiple business applications into a unified experience while maintaining relevance, permissions, and organizational context. Duration: 00:00 / 00:00 Popular: 0.0000 Hours Watched Language: English Free Search Across Company Applications ▶ 7. Search Across Company Applications ❌ AI Academy 1U teaches learners how to search documents, messages, tickets, and other business content across connected applications using one centralized Glean search experience. Duration: 00:00 / 00:00 Popular: 0.0000 Hours Watched Language: English Free Write Better Enterprise Search Queries 🔒 8. Write Better Enterprise Search Queries ❌ AI Academy 1U teaches learners how to improve Glean search queries by adding people, projects, dates, business context, and specific intent to produce more precise and useful results. Duration: 00:00 / 00:00 Popular: 0.0000 Hours Watched Language: English Locked Understand Semantic Search 🔒 9. Understand Semantic Search ❌ AI Academy 1U explains how semantic search helps Glean identify meaning and intent beyond exact keyword matching, improving retrieval for natural-language questions and complex business information needs. Duration: 00:00 / 00:00 Popular: 0.0000 Hours Watched Language: English Locked Search for People and Subject-Matter Experts 🔒 10. Search for People and Subject-Matter Experts ❌ AI Academy 1U teaches learners how to use Glean organizational context to identify colleagues and subject-matter experts connected to specific projects, technologies, customers, or business topics. Duration: 00:00 / 00:00 Popular: 0.0000 Hours Watched Language: English Locked Work with Personalized Search Results 🔒 11. Work with Personalized Search Results ❌ AI Academy 1U explains how Glean personalizes search results using organizational relationships, user context, permissions, and relevance signals to deliver more useful information for each employee. Duration: 00:00 / 00:00 Popular: 0.0000 Hours Watched Language: English Locked Build an Enterprise Search Routine 🔒 12. Build an Enterprise Search Routine ❌ AI Academy 1U guides learners through a repeatable Glean search routine for locating policies, project history, experts, and supporting documents across multiple enterprise sources. Duration: 00:00 / 00:00 Popular: 0.0000 Hours Watched Language: English Locked

Module III. Connectors & Enterprise Knowledge (6 Lessons)

Understand Glean Connectors ▶ 13. Understand Glean Connectors ❌ AI Academy 1U introduces Glean connectors and explains how they ingest content, metadata, and permission information from enterprise systems into the Glean knowledge environment. Duration: 00:00 / 00:00 Popular: 0.0000 Hours Watched Language: English Free Connect Collaboration Platforms ▶ 14. Connect Collaboration Platforms ❌ AI Academy 1U explains how collaboration platforms such as Slack, Microsoft, and Google environments can become searchable sources of organizational knowledge through Glean. Duration: 00:00 / 00:00 Popular: 0.0000 Hours Watched Language: English Free Connect CRM, Support and Engineering Systems 🔒 15. Connect CRM, Support and Engineering Systems ❌ AI Academy 1U explores how CRM, support, and engineering systems can be connected to Glean so customer, project, ticket, and development knowledge becomes discoverable. Duration: 00:00 / 00:00 Popular: 0.0000 Hours Watched Language: English Locked Understand Real-Time Indexing 🔒 16. Understand Real-Time Indexing ❌ AI Academy 1U explains how Glean updates indexed content and permissions as enterprise source systems change, helping search results reflect current organizational information. Duration: 00:00 / 00:00 Popular: 0.0000 Hours Watched Language: English Locked Understand Permission Synchronization 🔒 17. Understand Permission Synchronization ❌ AI Academy 1U explains how Glean synchronizes source-system permissions so access rules continue to apply when employees search, ask questions, or interact with enterprise intelligence features. Duration: 00:00 / 00:00 Popular: 0.0000 Hours Watched Language: English Locked Decide What Data Should Be Available to AI 🔒 18. Decide What Data Should Be Available to AI ❌ AI Academy 1U teaches learners how to define appropriate enterprise data scope, balancing usefulness, security, relevance, privacy, and organizational governance when making information available through Glean. Duration: 00:00 / 00:00 Popular: 0.0000 Hours Watched Language: English Locked

Module IV. Glean Assistant (8 Lessons)

Understand Glean Assistant ▶ 19. Understand Glean Assistant ❌ AI Academy 1U explains how Glean Assistant differs from Search by combining enterprise information with reasoning, synthesis, context, and work-oriented responses. Duration: 00:00 / 00:00 Popular: 0.0000 Hours Watched Language: English Free Ask Questions Across Company Knowledge ▶ 20. Ask Questions Across Company Knowledge ❌ AI Academy 1U teaches learners how to ask natural-language questions across company knowledge to investigate projects, policies, customers, historical decisions, and operational information. Duration: 00:00 / 00:00 Popular: 0.0000 Hours Watched Language: English Free Summarize Enterprise Information 🔒 21. Summarize Enterprise Information ❌ AI Academy 1U teaches learners how to use Glean Assistant to combine information from documents, messages, tickets, and other enterprise sources into concise and useful summaries. Duration: 00:00 / 00:00 Popular: 0.0000 Hours Watched Language: English Locked Use Follow-Up Questions 🔒 22. Use Follow-Up Questions ❌ AI Academy 1U teaches learners how to maintain context across follow-up questions in Glean Assistant, allowing investigations to become progressively more specific without restarting the research process. Duration: 00:00 / 00:00 Popular: 0.0000 Hours Watched Language: English Locked Use Deep Research 🔒 23. Use Deep Research ❌ AI Academy 1U introduces Glean Deep Research for complex investigations that require finding, evaluating, and synthesizing information from multiple authorized internal and external sources. Duration: 00:00 / 00:00 Popular: 0.0000 Hours Watched Language: English Locked Create Personalized Business Writing 🔒 24. Create Personalized Business Writing ❌ AI Academy 1U teaches learners how to use enterprise and personal context in Glean to draft emails, documents, updates, and messages that better reflect specific work situations. Duration: 00:00 / 00:00 Popular: 0.0000 Hours Watched Language: English Locked Handle Complex Multi-Step Requests 🔒 25. Handle Complex Multi-Step Requests ❌ AI Academy 1U teaches learners how to give Glean Assistant outcome-focused requests that require planning, research, synthesis, and multiple coordinated steps across enterprise information. Duration: 00:00 / 00:00 Popular: 0.0000 Hours Watched Language: English Locked Build a Daily Work Assistant Routine 🔒 26. Build a Daily Work Assistant Routine ❌ AI Academy 1U guides learners through building a practical daily Glean Assistant routine for meeting preparation, research, summarization, decision support, and follow-up work. Duration: 00:00 / 00:00 Popular: 0.0000 Hours Watched Language: English Locked

Module V. Enterprise Graph & Personalization (5 Lessons)

Understand the Enterprise Graph ▶ 27. Understand the Enterprise Graph ❌ AI Academy 1U explains the Enterprise Graph as a contextual layer connecting people, content, projects, workflows, and applications to improve relevance across Glean experiences. Duration: 00:00 / 00:00 Popular: 0.0000 Hours Watched Language: English Free Understand the Personal Graph ▶ 28. Understand the Personal Graph ❌ AI Academy 1U introduces the Personal Graph and explains how individual projects, collaborators, work patterns, and responsibilities contribute to personalized Glean experiences. Duration: 00:00 / 00:00 Popular: 0.0000 Hours Watched Language: English Free Understand Organizational Context 🔒 29. Understand Organizational Context ❌ AI Academy 1U explains how relationships among teams, documents, projects, experts, and business systems provide the context needed for accurate and relevant enterprise intelligence. Duration: 00:00 / 00:00 Popular: 0.0000 Hours Watched Language: English Locked Use Context to Improve Answers 🔒 30. Use Context to Improve Answers ❌ AI Academy 1U demonstrates how enterprise context can improve answer relevance, specificity, and usefulness compared with generic responses that lack organizational grounding. Duration: 00:00 / 00:00 Popular: 0.0000 Hours Watched Language: English Locked Understand Context-Aware Actions 🔒 31. Understand Context-Aware Actions ❌ AI Academy 1U explains how Glean agents and assistants can use employee and organizational context to choose more appropriate actions within enterprise workflows. Duration: 00:00 / 00:00 Popular: 0.0000 Hours Watched Language: English Locked

Module VI. Glean Agents (8 Lessons)

What Is a Glean Agent? ▶ 32. What Is a Glean Agent? ❌ AI Academy 1U introduces Glean Agents and explains how they differ from Search and Assistant by combining context, reasoning, planning, and actions to complete business tasks. Duration: 00:00 / 00:00 Popular: 0.0000 Hours Watched Language: English Free Understand the Agent Builder ▶ 33. Understand the Agent Builder ❌ AI Academy 1U introduces the Glean Agent Builder and explains how natural-language configuration can be used to define structured enterprise workflows without traditional programming. Duration: 00:00 / 00:00 Popular: 0.0000 Hours Watched Language: English Free Define an Agent Goal and Scope 🔒 34. Define an Agent Goal and Scope ❌ AI Academy 1U teaches learners how to define an agent’s outcome, context, boundaries, allowed actions, and operating scope before building an enterprise workflow. Duration: 00:00 / 00:00 Popular: 0.0000 Hours Watched Language: English Locked Build Your First Glean Agent 🔒 35. Build Your First Glean Agent ❌ AI Academy 1U guides learners through creating a first Glean Agent that uses enterprise context to complete a focused and measurable business task. Duration: 00:00 / 00:00 Popular: 0.0000 Hours Watched Language: English Locked Add Enterprise Knowledge to an Agent 🔒 36. Add Enterprise Knowledge to an Agent ❌ AI Academy 1U teaches learners how to connect relevant company knowledge to a Glean Agent so its reasoning and output remain grounded in appropriate enterprise information. Duration: 00:00 / 00:00 Popular: 0.0000 Hours Watched Language: English Locked Add Actions to an Agent 🔒 37. Add Actions to an Agent ❌ AI Academy 1U teaches learners how to give Glean Agents the ability to perform controlled actions in connected enterprise systems instead of only returning information. Duration: 00:00 / 00:00 Popular: 0.0000 Hours Watched Language: English Locked Select Models by Step 🔒 38. Select Models by Step ❌ AI Academy 1U explains how model selection can vary across agent workflow steps to balance quality, latency, complexity, and operational cost. Duration: 00:00 / 00:00 Popular: 0.0000 Hours Watched Language: English Locked Build a Complete Business Agent 🔒 39. Build a Complete Business Agent ❌ AI Academy 1U guides learners through building a complete Glean business agent that combines enterprise context, reasoning, controlled actions, and structured output for a practical organizational process. Duration: 00:00 / 00:00 Popular: 0.0000 Hours Watched Language: English Locked

Module VII. Agent Orchestration & Automation (6 Lessons)

Understand Agent Orchestration ▶ 40. Understand Agent Orchestration ❌ AI Academy 1U explains how Glean can coordinate agents, tasks, triggers, external systems, and workflow steps to support more complex enterprise processes. Duration: 00:00 / 00:00 Popular: 0.0000 Hours Watched Language: English Free Trigger Agents from Events 🔒 41. Trigger Agents from Events ❌ AI Academy 1U teaches learners how agents can begin work in response to business events or system changes rather than waiting for manual user requests. Duration: 00:00 / 00:00 Popular: 0.0000 Hours Watched Language: English Locked Schedule Agent Tasks 🔒 42. Schedule Agent Tasks ❌ AI Academy 1U explains how recurring Glean Agent tasks can be scheduled for reporting, monitoring, research, and other repeatable enterprise activities. Duration: 00:00 / 00:00 Popular: 0.0000 Hours Watched Language: English Locked Route Tasks Between Agents 🔒 43. Route Tasks Between Agents ❌ AI Academy 1U teaches learners how to design workflows where tasks move between specialized Glean Agents based on responsibility, expertise, or required action. Duration: 00:00 / 00:00 Popular: 0.0000 Hours Watched Language: English Locked Build Multi-Step Agent Workflows 🔒 44. Build Multi-Step Agent Workflows ❌ AI Academy 1U teaches learners how to combine search, reasoning, decisions, actions, and follow-up steps into complete Glean Agent workflows for enterprise processes. Duration: 00:00 / 00:00 Popular: 0.0000 Hours Watched Language: English Locked Understand Independent Agents 🔒 45. Understand Independent Agents ❌ AI Academy 1U explores the concept of increasingly independent Glean Agents that can perform extended work, coordinate with other agents, and contribute to collaborative enterprise workflows. Duration: 00:00 / 00:00 Popular: 0.0000 Hours Watched Language: English Locked

Module VIII. Actions, MCP & External Systems (5 Lessons)

Understand Glean Actions ▶ 46. Understand Glean Actions ❌ AI Academy 1U explains how Glean Actions allow natural-language requests to produce controlled operations in connected enterprise applications. Duration: 00:00 / 00:00 Popular: 0.0000 Hours Watched Language: English Free Build Trigger-to-Action Automation 🔒 47. Build Trigger-to-Action Automation ❌ AI Academy 1U teaches learners how to connect business triggers with controlled actions so Glean workflows can respond automatically to enterprise events. Duration: 00:00 / 00:00 Popular: 0.0000 Hours Watched Language: English Locked Understand MCP in Glean 🔒 48. Understand MCP in Glean ❌ AI Academy 1U introduces MCP concepts in Glean and explains how standardized tool and data access can extend interoperability between enterprise agents and external systems. Duration: 00:00 / 00:00 Popular: 0.0000 Hours Watched Language: English Locked Connect MCP-Based Tools 🔒 49. Connect MCP-Based Tools ❌ AI Academy 1U teaches learners how MCP-based tools and servers can extend Glean Agent capabilities by providing access to approved external functions, data, and workflows. Duration: 00:00 / 00:00 Popular: 0.0000 Hours Watched Language: English Locked Build a Cross-System Agent Workflow 🔒 50. Build a Cross-System Agent Workflow ❌ AI Academy 1U guides learners through designing a Glean Agent workflow that combines enterprise context with actions across multiple connected business systems. Duration: 00:00 / 00:00 Popular: 0.0000 Hours Watched Language: English Locked

Module IX. Apps & Custom AI Experiences (4 Lessons)

Understand Glean Apps ▶ 51. Understand Glean Apps ❌ AI Academy 1U explains when reusable Glean Apps are more appropriate than one-time Assistant conversations for repeatable organizational tasks and structured business use cases. Duration: 00:00 / 00:00 Popular: 0.0000 Hours Watched Language: English Free Design a Custom Enterprise AI App 🔒 52. Design a Custom Enterprise AI App ❌ AI Academy 1U teaches learners how to define users, inputs, knowledge sources, workflow logic, and expected outputs when designing a custom Glean enterprise application. Duration: 00:00 / 00:00 Popular: 0.0000 Hours Watched Language: English Locked Build a Reusable Knowledge App 🔒 53. Build a Reusable Knowledge App ❌ AI Academy 1U guides learners through building a reusable Glean knowledge application for structured business scenarios such as product planning, sales analysis, or customer insights. Duration: 00:00 / 00:00 Popular: 0.0000 Hours Watched Language: English Locked Publish and Share Enterprise AI Apps 🔒 54. Publish and Share Enterprise AI Apps ❌ AI Academy 1U teaches learners how to publish and distribute Glean applications appropriately for individuals, teams, departments, or broader organizational use. Duration: 00:00 / 00:00 Popular: 0.0000 Hours Watched Language: English Locked

Module X. Security, Permissions & Agent Governance (5 Lessons)

Understand Glean Security Principles ▶ 55. Understand Glean Security Principles ❌ AI Academy 1U explains why enterprise intelligence must preserve existing data access boundaries and maintain security controls across search, assistants, agents, and connected applications. Duration: 00:00 / 00:00 Popular: 0.0000 Hours Watched Language: English Free Understand Permission Checks on Every Request 🔒 56. Understand Permission Checks on Every Request ❌ AI Academy 1U explains how permissions can be evaluated at request time so Glean responses and actions reflect each user’s current authorized access. Duration: 00:00 / 00:00 Popular: 0.0000 Hours Watched Language: English Locked Configure Agent Sharing Controls 🔒 57. Configure Agent Sharing Controls ❌ AI Academy 1U teaches learners how to control whether a Glean Agent is available to an individual, a team, selected groups, or a broader organization. Duration: 00:00 / 00:00 Popular: 0.0000 Hours Watched Language: English Locked Add Human-in-the-Loop Controls 🔒 58. Add Human-in-the-Loop Controls ❌ AI Academy 1U teaches learners how to require human review or approval before Glean Agents perform sensitive or consequential enterprise actions. Duration: 00:00 / 00:00 Popular: 0.0000 Hours Watched Language: English Locked Understand Agent Alignment and Guardrails 🔒 59. Understand Agent Alignment and Guardrails ❌ AI Academy 1U explains how agent purpose, operating scope, boundaries, and guardrails can help keep Glean Agent actions aligned with intended business objectives. Duration: 00:00 / 00:00 Popular: 0.0000 Hours Watched Language: English Locked

Module XI. Observability, Adoption & Agent Lifecycle (2 Lessons)

Monitor Agent Performance ▶ 60. Monitor Agent Performance ❌ AI Academy 1U teaches learners how to evaluate Glean Agent adoption, errors, feedback, outcomes, and usage patterns to identify performance issues and improvement opportunities. Duration: 00:00 / 00:00 Popular: 0.0000 Hours Watched Language: English Free Understand Agent Development Lifecycle 🔒 61. Understand Agent Development Lifecycle ❌ AI Academy 1U explains a structured Glean Agent development lifecycle covering building, testing, governance, deployment, measurement, and continuous improvement for production environments. Duration: 00:00 / 00:00 Popular: 0.0000 Hours Watched Language: English Locked

Module XII. Professional Glean AI Project (1 Lessons)

Final Project: Build a Governed Enterprise Work AI System 🔒 62. Final Project: Build a Governed Enterprise Work AI System ❌ AI Academy 1U guides learners through building a governed Glean enterprise system that combines connected data, permissions, search, context, Assistant, Agents, actions, orchestration, MCP, human approval, monitoring, and continuous improvement. Duration: 00:00 / 00:00 Popular: 0.0000 Hours Watched Language: English Locked
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